All new clients should plan to arrive 5-10 minutes before your first class. this will give you ample time to meet your instructor, ask any questions get a tour of the studio and overview of our equipment.

Corps members and class pack holders can book Corps or Tread classes at any of our 3 locations.

Yoga members and class pack holders will be able to book Yoga classes in our Sojourn Yoga studio only.

Wear clothes you’re comfortable working out in and possibly a water bottle.

Sticky socks are required for ALL Corps and Tread classes. Sneakers AND sticky socks are required for TreadX classes. If you don’t have sticky socks, we have socks for purchase in studio.

If you are taking Yoga, bring your mat. If you don’t have a mat, we have mats for rent in studio.

There are designated areas to place your belongings (bags, cell phones, shoes etc.)

If you must have your cell phone on your machine with you, please use it discretely. Cell phones are distracting and impact the experience of those around you.

Phones are best kept with your bags and jackets in the cubbies and other designated areas.

The minimum age to take class is 16. Any clients under the age of 18 must have a parent or guardian present to sign their waiver prior to taking their first FlowCorps class.

No, our studios operate as cashless businesses. We accept credit, debit Apple Pay and FlowCorps issued gift cards.

These are classes lead by instructors who are in their final stage of training, during specific times only and at a reduced drop-in rate.

There is no late admittance into Yoga classes.

If you are taking Corps or Tread classes: The studio doors remain open up to 10 minutes after class. If the doors are locked, please do not knock. Late arrivals are distracting to instructors and detract from other client’s class experience.

*If there is a client is physically waiting for an open machine the instructor will release any available spot at 5 minutes at which point the studio doors will lock and your reservation is considered a no show.

Corps + Tread Classes:

Reservations must be canceled at least 10 hours before class. For example, if your class is at 8 a.m., you’ll need to cancel by 10 p.m. the night before. Any changes within 10 hours of class time—including cancellations and same-day switches—will incur a penalty.

Yoga Classes:

Reservations must be canceled at least 4 hours before class. For instance, if your class is at 10 a.m., cancellations need to be made by 6 a.m. Any changes within 4 hours of class time will incur a penalty.

Late Cancellations and No-Shows for All Classes:

- Credit Package and Limited Membership Holders: A late cancel results in the loss of the class credit.

- Unlimited Members: A late cancel will result in a $10 late-cancel fee.

- No-Shows: Missing a class without canceling always results in a penalty, with no exceptions. All no-shows will incur a $15 charge.

Grace Cancellations:

Each FlowCorps member receives a limited number of grace cancellations, except for soft opening classes. These are intended to help you avoid penalties in unexpected situations.

- Unlimited Members:1 grace cancellation per month plus 4 additional yearly grace cancellations for unforeseen events.

- Limited Month-to-Month Members:6 grace cancellations per year (not applicable to no-shows).

- All Other FlowCorps Clients: 3 grace cancellations per year.

Definitions:

- Year: January 1 – December 31.

- Month: First to last day of the calendar month (not tied to billing cycles).

Grace cancellations will follow the terms of this policy.

A no-show results in a $15 charge, irrespective of membership or package. For limited members and class package holders, a no-show will also result in loss of credit.

If you know you cannot make your class you must cancel it via our website or on our booking app to avoid this higher penalty.

Please note: grace cancelations only apply to cancelled reservations. No-shows will always results in a charge.

Yes! Clients are encouraged to add themselves to waitlists. If you add yourself to a waitlist you’re likely to get a spot! Continue to check your email and booking app for a class confirmation and to check your spot in class.

Corps + Tread classes: Waitlisted clients will automatically move from the waitlist to the class roster up until 8 hours before the start of the given class time. This autofill will continue for the two hours following our 10-hour late cancel deadline. If you are moved into class during this 2-hour widow, you will not be able to cancel your reservation without penalty. Please manage your waitlist reservations as you do your class reservations. If you no longer wish to be moved into class, please cancel yourself off the waitlist.

Ex. The cancelation deadline for a 5pm class is 7am. Any cancelations after 7am will result in a penalty. Waitlisted clients will be automatically added to the class roster as spaces become available until 9am. Anyone added between 7am and 9am will not be able to cancel without penalty.

8 hours leading up to class - the waitlist locks (spaces are NOT automatically assigned). As spots open up, they will be available for booking on a first-come-first-serve basis. You can reserve these spaces through our app or website.

You will not be able to add yourself to a waitlist within 8 hours of the start of class.

If you’re on the waitlist and a spot opens for a class beginning in less than 8 hours, please cancel yourself from the waitlist and then reserve a spot in class.

If you look at your upcoming reservations, under your reservations it will say waitlisted and which number you are on the list. If you’ve been added from the waitlist your reservation and spot assignment will show as a regular reservation.

IMPORTANT: By putting yourself on the waitlist, you acknowledge that you will be able to take the class if you get in. If you do not want the spot, you need to remove yourself from the waitlist 10 hours in advance from the start time of class. Canceling a waitlisted class less than 10 hours in advance counts as a late cancellation and clients who do so will be penalized accordingly.

Clients are responsible for all reservations, including those generated from a waitlist. If you no longer want a spot in class, please remove yourself from the waitlist.

Yoga classes: The waitlist autofills until 4 hours before class begins. This waitlist cutoff is directly tied to the 4 hour late cancellation window. If you do not wish to take class, remove yourself from the waitlist before the 4 hour late cancellation window, to avoid any penalties

Our Corps + Tread waitlists freeze 8 hours before class starts. Our Yoga waitlists freeze 4 hours before cIass start. If you didn’t automatically get added by then, you may remove yourself from the waitlist to free up your credit for use immediately. If you don’t remove yourself from the waitlist your credit will be automatically issued back to you an hour after class time for you to use later.

If you’re on the waitlist and a spot opens for a class beginning in less than 8 hours (for Corps) and 4 hours (for Yoga), please remove yourself from the waitlist first and then reserve a spot in class.

Corps + Tread classes: Any unoccupied machines will be released by the instructor 5 minutes after class time. If you are present and waiting for a space the spot is yours!

*Any spot taken over by a waitlisted client is considered forfeited by the previous client at which point the studio doors will be locked.

All memberships renew automatically on the same day each month. For example if your purchase your membership on the 15th of the month you will be billed the evening of the 15th each following month until cancelled.

For limited members (4 or 8 classes a month) your membership will renew on the evening of the 15th at which point your credits will replenish and be available to reserve classes. Credits from 4 and 8 class per month memberships do not roll over month to month.

Unused class credits from limited memberships do not rollover and are non-transferrable.

We’re so excited your’re enjoying your classes with us and are ready for more! You can get set up with a membership upgrade by emailing us at hello@flowcorps or by texting your home studio number directly.

Chapel Hill - (919) 525-3989

Raleigh - (919) 301-9610

Sojourn - (919) 516-9090

Yes, we offer complimentary membership freezes.

Members may put their membership on freeze for a minimum of 2 weeks and maximum of 2 months.

Membership freeze requests can be submitted by filling out this form. Upon submission of the freeze request form you’ll receive written confirmation of your freeze terms from a member of our team within 3 business days.

While on freeze, your membership will not bill. Billing will automatically resume upon end of freeze. Our system does not send out membership re-activation notifications, so set a calendar reminder for yourself. Please be aware that a freeze term may change your future billing date.

Keep in mind that a freeze is a temporary situation and membership cancellation requests cannot be submitted during a freeze.

All recurring memberships require 30 days advance cancellation notice before your next billing date. (For example if your membership bills on the 15th of the month, you must submit your cancellation request by the 14th to ensure that your final billing will occur on the 15th.)

All membership cancelation requests must be submitted via the Membership Cancelation form found at this link.

Commitment based memberships of 3 months, 6 months or 1 year, cannot be cancelled or downgraded during the selected commitment period. Memberships are non-refundable.

Yes. Expirations for Credit Packages are listed on the buy page. Credits activate upon date of purchase. Credit packages are non-refundable.

If your package expires with credits remaining on it, please contact us at support@flowcorps.com or by texting your home studio line.

Yes! All Unlimited members get 2 guest passes a month to share with their friends.

Credit package credits may also be used to share the love with others.